WHAT ARE THE BENEFITS OF CREATING AN ACCOUNT?
When you create a Waverley Mills account, you will receive the following benefits:
- Quick checkout: store your preferred address and be able to checkout in a few steps by just logging in.
- Track and view all of your orders: all of your Waverley Mills orders are stored within your account, so you can see the status of your order and the items you previously purchased with us. You can also quickly order your favourite items straight from your past orders.
- Create a Wish list: store your favourite items in a wish list that you can then send to anyone you know or simply order from it as you quickly and conveniently.
- One place for Personal Details: keep your personal details up to date including your email address to make sure you never miss out on any customer exclusives.
- Newsletter subscriptions: quickly update your preferences to receive special news, or events coming up, or customer exclusives from Waverley Mills
HOW DO I CREATE AN ACCOUNT?
To create an account go to ‘Register’ which is located at the top right hand corner of the website. Alternatively click here to be taken to the ‘Register an account’ page now.
HOW DO I ACCESS MY ACCOUNT?
To access your account, click Login in the top right hand corner. If you are already logged in, then click your name in the top right hand corner, where it says ‘Welcome Your Name’. If you are on your mobile device, click the Menu icon, and click your name.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept credit card payments via Visa and MasterCard. We also accept payments via PayPal or Waverley Mills Gift Cards. All payments are processed through a secure checkout system provided by the Commonwealth Bank of Australia.
THE ITEM I WOULD LIKE IS OUT OF STOCK. WHAT CAN I DO?
If the item you would like to purchase is out of stock, we can send you an email when it is back in stock. Simply enter your email address and click ‘Notify Me’. Note: This option is available on all items that go out of stock. And if an item is to be discontinued, we will email you and let you know.
CAN I CHANGE MY ORDER?
Once your order has been placed, it is real-time processed at our warehouse. We don’t want you to miss receiving your goods, so we can certainly make changes to the delivery address, though changes to items within your order or the delivery method are not possible at this time. If you would like to change items, email the Customer Service Team on [email protected]. Please put in your contact phone number in case we need to call you. We can possibly arrange cancellation of the original order and place a new order on your behalf.
CAN I TRACK THE STATUS OF MY ORDER?
You can track your order via the email you receive once your order has shipped from our warehouse. The subject of that email is ‘Your Waverley Mills order has been shipped’. In this email is a link to the tracking information for your order from our couriers.
MY CREDIT/DEBIT CARD HAS BEEN REFUSED. WHAT SHOULD I DO?
Should your credit/debit card be refused when placing your order, you will see an error message advising you of the issue. We suggest either contacting your bank or trying a new credit/debit card. If you continue to have problems placing your order, please email our Customer Service Team at [email protected].
CAN I RETURN AN ITEM?
We want you to be happy with your Waverley Mills purchases. If you are unhappy with the goods in any way, please contact our Customer Service Team at [email protected] (please include your contact phone number) as soon as possible to arrange a return or refund. Please make sure you contact us to arrange this within 14 days of purchase.
For full information, visit our Returns page.
WHEN DO I RECEIVE MY REFUND?
We’ll do everything we can to take care of your refund quickly. For refunds, it may take up to two billing cycles for the credit to appear on your credit card statement. Please contact our customer service team on [email protected] if you have any questions.
CAN I PURCHASE GIFT CARDS?
Yes you can purchase gift cards to spend with Waverley Mills. Simply enter the recipient’s name, email address, a personal message if you wish to include one, and the amount, and add it to your bag.
The gift card will be sent to the recipient via email so please ensure their email address is entered correctly.
HOW DO YOU SEND GIFT CARDS?
Gift cards are sent via email. If you have placed an order for a gift card at the same time as other items, your gift card will be sent via email, and the products will be sent via our courier. Please ensure the email address for the gift card is correct.
I HAVE LOST THE EMAIL WITH MY GIFT CARD NUMBER. WHAT DO I DO?
Please contact our Customer Service team via email to [email protected] with your date of purchase or delivery address, and we will assist you in locating the number.
CAN I CHECK THE GIFT CARD EXPIRY DATE OR AMOUNT LEFT ON THE CARD?
You can check the details of your card on the Gift Card page, or by clicking here.
I HAVE RECEIVED A GIFT CARD FROM WAVERLEY MILLS. HOW DO I REDEEM IT?
To redeem your gift card, simply enter the code in the Gift Card field at the Payment step of checkout. Please be sure to click ‘Apply’ to redeem the card. Once you have clicked ‘Apply’ there will be a message to let you know how much of the card you have used and whether you have any remaining credit to use on a later order.
CAN I RETURN MY GIFT CARD?
Gift cards are non-refundable and unfortunately cannot be returned. Gift cards cannot be used to purchase another gift card. Please treat your gift card like cash and store securely. Unfortunately we are unable to replace lost or stolen gift cards.
HOW LONG IS MY GIFT CARD VALID FOR?
Gift cards are valid for 12 months from the date of purchase and cannot be extended after the expiry date,
WHAT CAN I BUY WITH MY GIFT CARD?
Gift cards can be used to purchase any product or service online on the Waverley Mills website, except for gift cards. Gift cards cannot be used to purchase goods or services at any of our retail partner websites or store